# Welcomeđź‘‹ This is the full documentation for working with the Gaucho Plugins team. Thanks for trusting [Gaucho Plugins](https://gauchoplugins.com) to add functionality to your WordPress website. We're here to support you 100%. We created this documentation in order to provide general information about our plugins and how to best take advantage of working with our support team for the most efficient response. If you're having trouble with one of our [Plugins](/our-plugins), please follow this general [Troubleshooting Guide](/how-to-troubleshoot-wordpress-plugins) below: {% content-ref url="/pages/zSSQmlfERkdgIDkSdzsb" %} [How to Troubleshoot WordPress Plugins](/how-to-troubleshoot-wordpress-plugins) {% endcontent-ref %} If you have a feature request or need a custom project, please read through our [Custom Projects](/feature-requests-and-custom-projects) information: {% content-ref url="/pages/vQ20zrCf4pXoW6r6XLA8" %} [Feature Requests & Custom Projects](/feature-requests-and-custom-projects) {% endcontent-ref %} # Our Plugins All the plugins owned or maintained by the Gaucho Plugins team. [Gaucho Plugins](https://gauchoplugins.com) currently owns and maintains multiple plugins in the [WordPress repository](https://profiles.wordpress.org/gauchoplugins/#content-plugins), all of which have free and paid versions: **Payment Page** * [Download Free](https://wordpress.org/plugins/payment-page/) * [Buy Now](https://payment.page/) **Split Pay Plugin** * [Download Free](https://wordpress.org/plugins/bsd-woo-stripe-connect-split-pay/) * [Buy Now](https://splitpayplugin.com) **Gyta Buyback** * [Download Free](https://wordpress.org/plugins/gyta-buyback/) * [Buy Now](https://gytabuyback.com/) [**China Plugins Bundle**](https://chinaplugins.com)**, including the following 3 plugins:** **China Payments Plugin** * [Download Free](https://wordpress.org/plugins/wp-stripe-global-payments/) * [Buy Now](https://chinapaymentsplugin.com/) **Blocked in China** * [Download Free](https://wordpress.org/plugins/blocked-in-china/) * [Buy Now](https://blockedinchina.io) **Speed in China (coming soon)** # Managing your Plugin Purchase This page explains how to activate your plugin license, manage activated sites, and download the latest paid versions. If you've purchased a plugin through [Gaucho Plugins](https://gauchoplugins.com), you should be aware that we use [Freemius](https://r.freemius.com/1/1603528/) for handling licensing, payments, and more. You can login to manage your plugin purchase with the email address used for purchase on our website at or at . If you don't have a password, please reset the password to the account automatically created upon purchase using the email address used when purchasing. In the Account portal, you can: * View your license key * Download the latest paid version, as well as older versions * Manage activated sites * Manage your subscription and view payment details # Feature Requests & Custom Projects This page explains how the Gaucho Plugins team handles feature requests or custom projects. Sometimes, people ask us for features we don't yet have in one of our plugins. While we get many requests, we have to prioritize them based on popularity, market demand, and the potential opportunity for us to be able to package these features as part of our plugin in future versions. Building a feature at the request of a specific project generally requires us to diverge from our internal product development Roadmap, however, we try our best to accommodate these requests because they are helpful for us to build features for the product that may be edge use-cases, and it also helps people build exactly what they need for their project. At times, we may offer a custom project for a modest one-time fee in response to a feature request that is not a priority on our Roadmap. If the new feature built will be part of a paid plan in the future, we also require that you have an active paid license for the plugin. If the feature will be released in the free version, then no paid license would be necessary. We do our best to keep custom project fees as reasonable as possible, especially given the fact that we will release most features into our plugins at a future date, so we will benefit from that in the long-term. However, there are no guarantees that any feature will be used widely, nor that they will impact our potential sales or growth of the product. We look forward to receiving any feature request you may have, so please feel free to share your ideas, and we can determine whether they are something that will be released as part of our Roadmap, or whether we can offer them as a custom project. # How to Troubleshoot WordPress Plugins This page explains how to initially troubleshoot WordPress plugins. Thanks for your patience as we help you work through any bugs you may be experiencing with our WordPress plugins. This guide provides a holistic overview of how to troubleshoot WordPress plugins and provide the proper information to our team in order for us to help you. ### 1. Take a backup of your site We require you to take a backup of your site so you can easily revert to the backup for the following reasons: 1. The troubleshooting steps below may affect your site configuration. 2. We may access the site and perform our own troubleshooting steps, which may affect your site configuration. ### 2. Enable WP\_Debug It's important to enable Debugging in WordPress to ensure errors appear on the frontend of the site, so you can include them in the ticket to us. To enable debugging, please follow these steps: * Review the [Debugging in WordPress](https://wordpress.org/documentation/article/debugging-in-wordpress/#example-wp-config-php-for-debugging) instructions from the official WordPress.org team, which explains how to set the `WP_DEBUG`, `WP_DEBUG_LOG`, and `WP_DEBUG_DISPLAY` parameters to `true`. * To summarize the process, the instructions advise you to copy/paste the following code in your `wp-config.php` file: ``` // Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Enable display of errors and warnings define( 'WP_DEBUG_DISPLAY', true ); ``` ### 3. Temporarily deactivate all unnecessary plugins/themes One of the most common problems in WordPress is conflicts with other plugins or themes because WordPress is an open-source platform in which any developer can contribute code in the form of plugins or themes. There are no guarantees that any code will work perfectly or avoid conflicts with other code, particularly in an open-source system. Please follow the process below to ensure you are not having any plugin or theme conflicts getting in the way of taking advantange of our plugin functionality: 1. Deactivate all other plugins except for the plugin(s) necessary to test the relevant functionality. In most cases, this means all other plugins should be disabled. 2. Activate a default WordPress theme, like Twenty Twenty Two. 3. Attempt to enable/configure the desired settings. 4. If the functionality **works**, you now know that it is a plugin or theme conflict. Continue with step #1 below. If the functionality continues **not to work**, skip to the next section and contact our team with the required details. 1. Reactivate each plugin/theme one-by-one, testing the desired functionality/configuration each time to see if it continues to work. 2. Once you've activated a plugin or your desired theme and the functionality/configuration stops working or you can't make any changes to it, then you've identified which plugin or theme is causing the conflict. 3. Please email our support team with an explanation of the conflict to our support email address at the bottom of this document, and we'll see what we can do to resolve it. ### Contacting the Gaucho Plugins Support Team When contacting our team, please kindly work with us to provide all the relevant information and details we need. It's necessary to first follow the steps above before contacting our team, otherwise, you may simply be wasting your time and our time and reaching a solution will always take longer. Please provide all of these required details when contacting our team: 1. Confirmation to us that you have taken a backup of your site. 2. Confirmation that you have attempted to test plugin/theme conflicts using the process explained above. 3. A full description of how to reproduce the problem, ideally including screenshots or screen share video. 4. WP-Admin Administrator level credentials. 5. FTP/SFTP credentials. 6. Any errors appearing after enabling the WP\_Debug mechanism explained above. 7. If you're using a payment plugin with Stripe, we will need Developer level access to your Stripe [Team](https://dashboard.stripe.com/settings/team) using our support email address. We strive to respond to all support requests within 24 hours, M - F, 9am - 6pm PDT. We greatly appreciate your patience and look forward to getting any issues 100% resolved. ``` support@gauchoplugins.com ``` ### Advanced Troubleshooting Sign up for sentry.io and install the Sentry WordPress plugin. ; Coonnect it to the Sentry Dashboard and track PHP and Javascript browser errors. Then, share access to New Relic so we can analyze the logs. # Get Support This page covers how to get support from the Gaucho Plugins team. If you have questions or need support with one of our plugins, please [submit a ticket](https://support.gauchoplugins.com/) or email us at the email address below: ``` support@gauchoplugins.com ``` We strive to respond to all requests within 24 hours, M - F, 9am - 6pm PDT.